Returns & Exchanges

At Dorothy, we want you to love your home as much as we do, which is why we offer a 30-day return window for all eligible furniture and decor items. If a piece doesn't quite fit your space, we are here to help you find the perfect replacement or issue a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Pack with Care

Place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Label and Ship

Print your prepaid shipping label and drop the package off at any authorized carrier location or schedule a home pickup for larger furniture pieces.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing